CPATA’s offices will be closed December 25 to January 1 inclusively for the holidays.

Please note that CPATA’s offices will be closed on Monday, February 19 for Family Day

CPATA’s Ethics Inquiries: Proactively Helping Licensees in Real Time

As a modern regulator, we believe that the most effective way to protect the public is to ensure that licensees adequately understand their professional and ethical obligations towards their clients, other agents, and the public. Instead of depending exclusively on a complaints and discipline process to address harms after the fact, we take a proactive approach to educating licensees, protecting the public at the outset through our Ethics Inquiry process that provides assistance to licensees with questions they have about ethical issues arising in practice.  

How our Ethics Inquiry and Analyses Process Works

  1. An agent contacts CPATA with a question about their ethical obligations (through the online form or via email) 
  2. CPATA provides ethical guidance on a case-by-case basis to that agent 
  3. Based on questions we receive, we develop articles to educate other licensees 
  4. Licensees read articles in our monthly newsletter and on our website 
  5. We learn of challenges relating to the current Code of Professional Conduct and consider future areas for clarification or amendment.  

Ethics Inquiries in 2023

In 2023, CPATA received 29 ethics inquiries, similar to the 28 ethics inquiries in 2022. We provided guidance on topics ranging from agents’ obligations regarding courtesy, civility and good faith to responsibilities and best practices when leaving your current practice for another job to a series on competence and more. 

Ethical Analyses in 2023

Looking forward to 2024

CPATA continues to provide guidance to licensees who reach out with ethical questions and to develop articles to answer common questions regarding the Code of Conduct.  

If you are a licensee with a question about your ethical obligations, the Code of Conduct or your practice, please submit an Ethics Inquiry.