{"id":28235,"date":"2026-04-20T14:08:06","date_gmt":"2026-04-20T19:08:06","guid":{"rendered":"https:\/\/cpata-cabamc.ca\/?p=28235"},"modified":"2026-04-20T14:11:59","modified_gmt":"2026-04-20T19:11:59","slug":"summary-of-cpatas-complaints-and-discipline-processes","status":"publish","type":"post","link":"https:\/\/cpata-cabamc.ca\/en\/summary-of-cpatas-complaints-and-discipline-processes\/","title":{"rendered":"Summary of CPATA&#8217;s Complaints and Discipline Processes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28235\" class=\"elementor elementor-28235\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe4216d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe4216d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fde362\" data-id=\"5fde362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a834371 elementor-widget elementor-widget-heading\" data-id=\"a834371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why CPATA Investigates Complaints <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df6bf5 elementor-widget elementor-widget-text-editor\" data-id=\"2df6bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW22607691 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22607691 BCX0\">CPATA regulates licensed patent agents and trademark agents in Canada to protect the public interest. We\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">are mandated to\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">uphold\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">and help licensees achieve the\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">standards of ethics as set out in the Code of Professional Conduct.\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">Professional m<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">isconduct or incompetence by agents can trigger\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">complaints,\u00a0<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">investigations<\/span><span class=\"NormalTextRun SCXW22607691 BCX0\">\u00a0and potential disciplinary action.<\/span><\/span><span class=\"EOP SCXW22607691 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e65e6 elementor-widget elementor-widget-heading\" data-id=\"a7e65e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informal Inquiry (Early Resolution) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80cfad3 elementor-widget elementor-widget-text-editor\" data-id=\"80cfad3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW136180180 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136180180 BCX0\">Before launching a formal complaint, individuals are encouraged to\u00a0<\/span><span class=\"NormalTextRun SCXW136180180 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW136180180 BCX0\">\u00a0an\u00a0<\/span><\/span><strong><span class=\"TextRun SCXW136180180 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136180180 BCX0\">Agent Conduct Inquiry<\/span><\/span><\/strong><span class=\"TextRun SCXW136180180 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136180180 BCX0\">. This is a confidential, informal process, during which early-resolution efforts are undertaken to restore trust, resolve issues amicably, and promote learning without launching a formal disciplinary process. This stage helps avoid unnecessary escalation, saving time and effort for both the public and the professional involved.<\/span><span class=\"NormalTextRun SCXW136180180 BCX0\">\u00a0Most conduct concerns are resolved this way.<\/span><\/span><span class=\"EOP SCXW136180180 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b489e elementor-widget elementor-widget-heading\" data-id=\"27b489e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formal Complaint Process <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08745ba elementor-widget elementor-widget-text-editor\" data-id=\"08745ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW118938337 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW118938337 BCX0\">If informal resolution\u00a0<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">isn\u2019t<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">\u00a0possible or\u00a0<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">appropriate<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">, a formal complaint can be\u00a0<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">submitted<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">, which goes through several steps<\/span><span class=\"NormalTextRun SCXW118938337 BCX0\">.<\/span><\/span><span class=\"EOP SCXW118938337 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceb440e elementor-widget elementor-widget-heading\" data-id=\"ceb440e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Steps <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081553b elementor-widget elementor-widget-text-editor\" data-id=\"081553b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Registrar\u2019s Review<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">The Registrar first reviews the complaint to confirm that it falls within CPATA\u2019s\u00a0jurisdiction. If the complaint is outside of\u00a0our\u00a0jurisdiction,\u00a0or if the concern is not related to matters that fall within the Code of Conduct,\u00a0it\u00a0will\u00a0be dismissed. Both parties are informed of this outcome, and complainants have the right to appeal to the Investigations Committee within 30 days.\u00a0If the complaint is not dismissed, CPATA staff may\u00a0undertake\u00a0an initial\u00a0inquiry.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d643e98 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d643e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"2\"><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Investigation<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">If the complaint is\u00a0referred to the Investigations Committee by the Registrar, the\u00a0Committee\u00a0may undertake an investigation. The Committee:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Notifies the agent and provides 30 days for a written response<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Gathers information\u00a0through\u00a0document reviews<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">May appoint an investigator<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">May seek a Federal Court warrant\u00a0for disclosure of relevant information\u00a0if needed for further investigation<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Can impose\u00a0an\u00a0interim\u00a0suspension,\u00a0restrictions\u00a0or\u00a0conditions\u00a0on the agent\u2019s licence\u00a0if public protection is at risk<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eface01 elementor-widget elementor-widget-text-editor\" data-id=\"eface01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW22923844 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22923844 BCX0\">If\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">at the end of an investigation\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">the evidence\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">does not\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">establish<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0professional misconduct or incompetence<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">, the matter is dismissed.<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0The\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">Committee may also dismiss with advice or a warning to the licensee if they have fallen short of best practices, and\/or enter into an agreement with the<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0lic<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">ensee to prevent recurrence of the conduct.<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0If\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">the\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">evidence supports allegations of\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">professional<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0misconduct or incompetence, the complaint\u00a0<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">must be<\/span><span class=\"NormalTextRun SCXW22923844 BCX0\">\u00a0referred to the Discipline Committee.<\/span><\/span><span class=\"EOP SCXW22923844 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227924f elementor-widget elementor-widget-text-editor\" data-id=\"227924f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"3\"><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Discipline Hearing<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">If the Investigations Committee refers a matter to the Discipline Committee:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The Investigations Committee issues a Notice of Application that summarizes the allegations and factual circumstances relevant to the allegations<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A Panel of the\u00a0Discipline Committee\u00a0holds a public\u00a0virtual\u00a0hearing<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Both sides can present evidence, call witnesses, and provide written submissions, which may include a proposed agreement on facts and penalty<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The committee decides whether\u00a0professional\u00a0misconduct or incompetence occurred<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e461395 elementor-widget elementor-widget-heading\" data-id=\"e461395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Possible Outcomes <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f486ae elementor-widget elementor-widget-text-editor\" data-id=\"2f486ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">If no misconduct is found, the\u00a0allegations\u00a0may be\u00a0dismissed\u00a0in whole or in\u00a0part. If misconduct or incompetence is found, sanctions may include:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Licence conditions or restrictions<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Suspension (up to 2 years)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Revocation of license<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reprimand<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fines up to $10,000<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Decisions are published (excluding confidential information) on CPATA\u2019s website and on CanLII.\u00a0Agents have the right to appeal the decision to Federal Court within 30 days.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20a505 elementor-widget elementor-widget-button\" data-id=\"a20a505\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cpata-cabamc.ca\/en\/public-resources\/agent-conduct-inquiry-and-complaints-processes\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae6f76e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ae6f76e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3deca58 elementor-widget elementor-widget-heading\" data-id=\"3deca58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Confidentiality and Transparency <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d86f31 elementor-widget elementor-widget-text-editor\" data-id=\"0d86f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">CPATA takes the confidentiality and\u00a0private information\u00a0of complainants and licensees\u00a0seriously, and\u00a0treats it with the utmost respect.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Complainant personal information<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Complainant names and\u00a0identifying\u00a0information is kept confidential throughout all stages of the investigation and discipline process\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A client\u2019s confidential or privileged intellectual property information will never be publicly\u00a0disclosed\u00a0during a proceeding<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">When necessary and\u00a0appropriate to\u00a0protect confidentiality and privilege, a Discipline Panel may issue publication bans or orders for exclusion of witnesses\u00a0or the public<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Licensee personal information<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The names of agents are confidential during\u00a0the complaint investigation stage. It is only\u00a0if\u00a0the Investigations Committee has\u00a0determined\u00a0that\u00a0there is sufficient evidence of professional misconduct or incompetence and refers the matter to the Discipline Committee for a hearing that the licensee\u2019s name becomes\u00a0public.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46e3018 elementor-widget elementor-widget-heading\" data-id=\"46e3018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b554e elementor-widget elementor-widget-accordion\" data-id=\"d9b554e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2281\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2281\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why are discipline hearings open to the public?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2281\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2281\"><p><span class=\"TextRun SCXW138322596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138322596 BCX0\">CPATA\u2019s discipline hearings follow open court principles, meaning they are open to the public. This protects the public by ensuring that clients of licensees can know if their agent is subject to significant allegations of professional misconduct on incompetence. It also\u00a0<\/span><span class=\"NormalTextRun SCXW138322596 BCX0\">facilitates<\/span><span class=\"NormalTextRun SCXW138322596 BCX0\">\u00a0effective co-regulation between CPATA and other regulatory organizations for licensees who are also lawyers, engineers or hold other professional designations.\u202f\u202f<\/span><span class=\"NormalTextRun SCXW138322596 BCX0\">CPATA is committed to openness and transparency, as well as accountability in the\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW138322596 BCX0\">manner in which<\/span><span class=\"NormalTextRun SCXW138322596 BCX0\">\u00a0licensees are regulated in the public interest.<\/span><\/span><span class=\"EOP SCXW138322596 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2282\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2282\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why are the names of licensees subject to a discipline hearing made public?\u202f <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2282\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2282\"><p><span data-contrast=\"auto\">It is important to understand that the names of licensees are kept confidential in the\u00a0early stages\u00a0of the investigations\u00a0process. A licensee\u2019s name is only made public\u00a0if\u00a0the Investigations Committee\u00a0determines\u00a0that there is\u00a0significant evidence\u00a0of professional misconduct or incompetence and refers the matter to the Discipline Committee for a hearing. This balances the privacy of licensees with the necessity of transparency for public protection.\u202f\u202fThis is an accepted and\u00a0expected\u00a0policy and process for best practice professional regulators.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Note that CPATA publishes the Decisions\u00a0of the Discipline Committee on its website and circulates\u00a0them\u00a0in its newsletter, removing at that time the Notice of Application, Notice of Discipline Hearing Dates and other public documents associated with the discipline proceedings. This means that, should the Committee\u00a0determine\u00a0that there was no evidence of professional misconduct or incompetence, this conclusion\u00a0with reasons\u00a0will be published and will be the only\u00a0remaining\u00a0material available on CPATA\u2019s website\u00a0regarding\u00a0that matter.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2283\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2283\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why does CPATA hold virtual hearings on Zoom which are streamed live on YouTube?\u202f <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2283\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2283\"><p><span data-contrast=\"auto\">CPATA holds virtual hearings to make proceedings as easily accessible for everyone, which is in line with open courts principles. Since CPATA regulates licensees throughout Canada, holding virtual proceedings reduces cost and removes geographic and financial barriers for complainants, licensees, counsel,\u00a0and\u00a0members of the public.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Zoom and YouTube are modern platforms that offer many benefits for this\u00a0process and\u00a0are used by other regulators\u00a0and courts\u00a0for this purpose. It is important to note that anyone can watch a discipline hearing\u00a0live\u00a0but no participant is\u00a0permitted\u00a0to record the proceeding. Proceedings are not publicly available anywhere online after proceeding has finished. Holding virtual proceedings also reduces the regulatory cost of hearings, ensuring that CPATA\u2019s budget is\u00a0allocated\u00a0efficiently.\u202f\u202f\u00a0Finally, using Zoom for the panel and parties to the hearing, and YouTube for observers\u00a0permits\u00a0the Panel Chair to\u00a0maintain\u00a0appropriate control\u00a0over the proceedings.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2284\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2284\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does CPATA protect the confidential, privileged and personal information of complainants?\u202f <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2284\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2284\"><p><span class=\"TextRun SCXW24787592 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24787592 BCX0\">Complainant names and\u00a0<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">identifying<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">\u00a0information is kept confidential throughout all stages of the investigation and discipline process.\u00a0<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">\u00a0information such as location or gender are anonymized to further protect complainants. A client\u2019s confidential or privileged intellectual property information will never be publicly\u00a0<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">disclosed<\/span><span class=\"NormalTextRun SCXW24787592 BCX0\">\u00a0during a proceeding.\u202f<\/span><\/span><span class=\"EOP SCXW24787592 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1bcafc elementor-widget elementor-widget-heading\" data-id=\"e1bcafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">In Summary <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8f2f8 elementor-widget elementor-widget-text-editor\" data-id=\"dc8f2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">CPATA uses a tiered, risk-based,\u00a0principled\u00a0and proportionate\u00a0approach:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Informal inquiry<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 Focus on early resolution<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Complaint and investigation<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 Structured, evidence-based review<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Discipline hearing<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 Public process for serious cases, with meaningful sanctions<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">This framework balances public protection, fairness, and the promotion of ethical, competent practice within\u00a0patent agent and trademark agent\u00a0professions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why CPATA Investigates Complaints CPATA regulates licensed patent agents and trademark agents in Canada to<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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